To resolve the issue, connect an external optical drive and restart the VAIO Care software.

If the Create Recovery Media option is not available, you may be using a computer that does not have an internal optical drive, such as a netbook.

IMPORTANT: Follow this procedure to use a USB flash drive to create Recovery Media. NOTE: Connect the AC adapter and do not interrupt power during the process.

Under Recovery & Restore, click Recovery.

NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password, or click Yes.

In the VAIO Care application click Advanced Tools.

In the All Programs menu, click the VAIO Care folder and then click VAIO Care.

NOTE: If your computer does not have an Assist button on the top of the keyboard, click Start, then click All Programs.

Make sure the computer is powered on and press the Assist button.

Manuals are posted on your model support page.

If the computer uses an external CD/DVD drive, ensure the drive is plugged in according to the instructions in the manual.

Personal data is not backed up to Recovery discs.

The number of discs needed to create the set varies by model.The following procedure can be used to create a set of Recovery Discs from that data, which can be used to restore the recovery partition and return the computer to the original, factory-installed condition in case this is ever necessary. The recovery data required to return the computer to the original, factory-installed condition is included on a special partition of the hard drive. There are no system Recovery discs included with the computer.

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